Whatever happened to the adage “The customer is king or queen”? or “the customer is always right”? Not anymore. Company’s representatives seem to delight in arguing with and stone-walling customers and some even brag on their blogs about early morning and late evening calling just to upset customers to set them up for their day.
What kind of individual gets kicks from this kind of behavior? Do they even think before they call the reaction of the customer they call and whom they might come in contact with that day? Is this kind of action possibly more legal liability just waiting to happen?
Road Rage is so common in our society now… what’s next – Telephone Tantrum? Will this also be a psychiatric diagnosis and a legal offense? I would almost bet on it!
Credit card companies are amongst some of the worst offenders and now, if one is a good, pay your bills on time or in full. They don’t want you and in fact, are considering penalizing the “good customer” by charging them an annual fee to use their card. Seriously?
It truly amazes and stuns me how deplorable telephone answering services has become. It‘s such an oxymoron… customer and service don’t go together anymore; there is no service for the customer! It is all about the company’s way to make money, more profit. Don’t companies care anymore about the way that they are perceived? The only power and voice the customer has left is not to be a company’s customer anymore and when that happens there will be no need for the bottom-line, making money/profit, customer service or the CEO; therefore no more company.
I have always been a positive person and I try to look at both sides of every situation. Do I have suggestions and offer solutions. ABSOLUTELY! When I have had an excellent experience with customer service, I tell them so and thank them as well as telling everyone that I come in contact with what a great company, service or product they have. Lately, I have been silent… wonder why?
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I’ve had my fair share of bad customer service. I think it really depends on the certain employee handling you, and the fault of the company too. But most companies are fine because they concentrate on their clients; some unfortunately are not being eyed on enough.
I agree that somehow customer service has gone down with Company’s focusing on core competencies and customers complains are entertained by outsourced customer service. Sometimes, it’s a pity that these customer service agents take the hit for company’s inefficiencies.
i am saddened on how customer service attend to my calls especially when i complain about my dsl connection, there are times that they will simply hang up if they can no longer answer my querries 🙁
I have been in the Customer Service industry for years now. And I must say, this is one of the most challenging industry of all times. Providing good customer service, going above and beyond for the customers, is what the customer service is all about. Sometimes, it’s unfair, but the mantra of customers is always right – sometimes, giving us no choice. But then again, everyone deserves to be respected.
Customer Service personnel… either on the phone or in the actual store, who would say that they never experienced a bad service? I, for one had an argument with an agent over the phone and it pissed me off. She cut me off the line so I called again to report this particular person.