The original POs would be the till, which we are so used to in many of our favorite stores. But with the internet and app technology, a POs system can be on your mobile phone! It has never been easier for small businesses to take payments from anywhere.
But if you still have a traditional system and are wondering why it matters that you reassess your system, here are a couple of things to consider.
Scale and Grow
Now we have cloud-based POs systems in operation; we can take many more payments and get more information than ever. Your POS will track purchase trends, showing you where and if you need to make any changes.
But what is more important is that these cloud-based POS grow with your business.
Ecommerce
Even restaurants have been making a switch to using online orders for meal kits, booking, and delivery. Ecommerce is big business, and your POS system will dictate if you can have an eCommerce store.
While most templated stores will come with Woocommerce, many better options exist.
It’s not just that, though, if you run an eCommerce store usually, you can take your merchandise to pop-ups and keep taking payments via your mobile phone or portable PayPoint.
POS systems are great for eCommerce for a couple of reasons:
- Inventory tracking with POS means you will never have the unfortunate experience of overselling and needing to refund and apologize – try this POS system for streamlined management.
- BOPIS is now a real possibility for you; people can Buy Online Pick-up In-Store with ease.
- With some POS, you get a free storefront that can be used in place of a more significant site (although it is better to upgrade asap).
Photo by Blake Wisz on Unsplash
POS Feedback
Your POS can be smart enough to ask for feedback on the services and the experience of your customers. Your POS can be set up to prompt people to review the experience and leave feedback that you can use.
It can also help you effectively send the proper marketing to the right people.
Customer Experience
Everything you do in your business should add something to the customer experience. Incremental improvements should make your customers happy – but more importantly, they come back repeatedly. Loyalty customers are ultimately more lucrative than one-off purchases.
- The right POS offers multiple ways to pay – everything from e-wallets to prepaid credit cards.
- The ability for customers to save their payment type and delivery information
- Self-service and checkout – a hardware POS that can take payments without needing staff to man the desk is efficient for customers and money-saving for your business.
Remember that when asked, 60% of consumers told Talkdesk they’d be happy to pay to get better customer service. Your POs can help you achieve that goal.
Your point-of-sale system can significantly impact your business, and in many cases, give you the tools and information you need to grow.
Your POS system is just one consideration for your business, and if you are in the start-up phase, here are some extra tips: 7 Tips for Starting a Business – One Proud Momma.
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